Warranty and complaints


A) WARRANTY

1. The goods offered by our company are covered by the guarantee of the seller - TAYMA company or their manufacturer's guarantee.
Warranty conditions and damages covered / not covered by the free warranty repair are specified in the enclosed warranty card. Also, before sending your watch to the dealer, please check whether the cause of its malfunction is not discharged battery. Please also remember about appropriate protection of goods for transport!

To file a warranty claim:

For customers from 01.05.2017 (new, white shop): in your customer's profile (or by clicking here LINK) you will find a link to the RMA complaint creator. Please report your complain this way. It allows you to track the status of your complaint, and will make the process easier for us as well<).

For customers before 01.05.2017 (black shop): Please send defected goods to us with a brief description of the defect

Processing time:

The complaint will be resolved within 14 days from the date of delivery of the equipment to the service, we will inform you about its approval or rejection by email. In the absence of response within the specified period, the claim is automatically considered in favor of the buyer.

Time to repair the goods:

After reviewing the complaint, the goods will be brought into compliance with the contract as soon as possible, taking into account service conditions, spare parts availability, and other factors.

Details of how to deal with a complaint are described in the Ordinance of the Council of Ministers of 25 June 2002 on the detailed terms and conditions for the conclusion and execution of sales contracts between traders and consumers, effective from 1 July 2002.

 

PLEASE SEND YOUR COMPLAINT TO:

TAYMA Patrycja Cichy
Wilczewskiego 40
40-675 KATOWICE
POLAND


2.The foregoing paragraph does not exclude, limit or suspend the consumer's rights resulting from the non-compliance of the goods with the contract in accordance with the Consumer Credit Act of 27 July 2002, and the amendment of the Civil Code, as well as the rights conferred by the defect under Art. 556 - 576 of the Civil Code.


B) INCOMPATIBILITY WITH THE AGREEMENT

For products purchased before December 25, 2014, a claim for incimpatibility with the selling aggreement can be made. In order to sufficiently inform our consumers, we include the basic provisions of the Act dated 27 July 2002 on special terms of consumer sale:

The seller is responsible before the buyer for the quality of the goods, if the consumer goods at the time of delivery are incompatible with the contract; If the event of incompatibility occured within six months after purchase, it is assumed that it existed from the beginning of its usage.
If the goods are not in accordance with the incompatibility , the buyer may demand free repair or replacement, unless repairs or replacements are impossible or require excessive costs. When evaluating the cost, the value of the goods and the nature and extent of the incompatibility found shall be taken into account and the disadvantages which the buyer would otherwise have encountered would be taken into account.
If a seller who received sucha a request from a buyer item did not respond to the request within 14 days, it is considered to be justified.
If the buyer, due to incompatibility of the goods with the contract, can not demand repair or replacement, or if the seller fails to make such a claim in time or if the repair or replacement would expose the buyer to considerable inconvenience, he shall have the right to demand an appropriate price reduction or withdraw from the aggreement; the latter is not possible if the non-compliance of the consumer goods with the agreement is negligible. When determining the appropriate time for repair or replacement, the type of goods and the purpose of the purchase are taken into account.
The Buyer loses the rights provided in the preceding paragraph if within two months he doesn't notify the seller about the defect. It is enough to send a notice before the expiry of the deadline.

C) ADDITIONAL 2-YEAR WARRANTY
For transactions made since December 25, 2014, for all products in our offer offer, we take responsibility for defects under warranty in accordance with the principles set out in art. 556 - 576 of the Civil Code. The liability period is 2 years. If there is a physical or legal defect in the purchased product, please contact us atbiuro@tayma.pl to agree on how to solve the problm with the defective product.

Complaints / Refunds should be sent to:

TAYMA Patrycja Cichy
ul. Wilczewskiego 40
40-675 KATOWICE
POLAND


D) EXTRAJUDICAL WAYS TO COMPLY WARRANTY CLAIMS
The consumer has the following possibilities for extrajudicial means of dealing with claims and redress:
a)is entitled to refer to a permanent consumer arbitration court operating at the Trade Inspection requesting settlement of a dispute arising out of the concluded Sale Agreement,
b) is entitled to apply to the provincial inspector of the Trade Inspection for the initiation of mediation proceedings on the amicable settlement of the dispute between the Customer and the Seller,
c) can obtain free assistance in settling disputes between the Customer and the Seller, also using the free help of the county (municipal) consumer advocate or social organization, whose statutory tasks include consumer protection (eg Consumer Federation, Polish Consumer Association).

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